Support
Start with the safest recovery step.
VaryClip keeps completed results on the device and provides a privacy-safe technical report inside Studio.
Contact VaryClip
Email support@varyclip.com from the address on your account. We aim to respond within two business days. For privacy or data-rights requests, use privacy@varyclip.com.
Processing stopped
Return to Studio and look for restored files before starting again. A completed local file can be downloaded without using another package.
Mobile browser
For long processing, use a full Safari, Chrome, or Brave tab rather than the browser embedded inside Telegram or Instagram.
HDR or Dolby Vision
If a compatible iPhone HDR file is stopped, export or share it through Photos and try that copy. Some Files-app representations expose color data differently to Safari.
Technical report
Open the Support section at the bottom of Studio to download a report that excludes your video, audio, and filename.